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FAQ Frequently Asked Questions

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for some of the most common questions.

Q: Do you guarantee your products?
A: All Unitype brand products are backed by our 100% Quality Guarantee and are manufactured according to very stringent quality guidelines to ensure premium performance. We fully guarantee that your   product is free from defects in material and workmanship and, under normal use and storage, will perform to your complete satisfaction.  

Q: What are your Customer Service hours?
A: Customer Service is available to assist you Monday - Friday 8:00 a.m. – 5:00 p.m. EST.  Please call (305) 471-0828. After hours and weekends please email: This email address is being protected from spambots. You need JavaScript enabled to view it.  

Q: Do you provide blank white box packaging?
A: Yes, when placing orders for wholesale/ large quantity we can provide non descriptive white/ blank boxes.  

Q: I have my own brand and/or packaging.  Can I have my packaging printed on the boxes for my order?
A: Yes, we can print any custom label/ image on the packaging of your order.  Please keep in mind that this is done only for wholesale/ large quantity orders.  

Q: Can you design a custom graphic for my packaging?
A: Yes, we have the resources to be able to do custom graphics for your packaging if you so choose. Please keep in mind that this is done only for wholesale/ large quantity orders.  

Q: When do we use correctable or nylon ribbon?
A: Correctable ribbon for typewriters is more popular because the printing quality is much better.  This ribbon is use for all types of letter.  The nylon ribbon do not have the same quality as the correctable so it does not print as sharp as the correctable.  They are also known as security ribbons, because they are very hard to erase and that is why they are use for all types of legal documents, checks, etc.  

Q: What type of correction tape does this ribbon use?
A: Correctable ribbon uses Lift-off tape and the nylon ribbon uses the Cover-up tape to correct any errors.  The Lift-off tape lifts the black powder the letter left when it was printed by error.  The cover-up tape, covers the error with a white powder.  The lift-off tape makes a perfect correction, that is why the ribbon that uses oft-off tape is called correctable.  

Q: What is the difference between the lift off tape yellow and orange?
A: Only the color of the spool.  Then the shape of the spool and the material with which they are made are the same.  Originally Canon correction tapes use to come in yellow spools and Brother correction tapes in orange and this left us with the custom of requesting the spool color by the brand of the machine that was going to use it, but both tapes can be use in the same machines.  

Q: What is the difference between a correctable & a nylon ribbon?
A: A correctable ribbon releases the ink completely onto the paper. The ribbon cannot be reused. Corrections can be made using a liftoff tape. A nylon ribbon is made of inked fabric and can be reused several times. Corrections can be made with a cover-up tape.  

Q:What is the difference between matrix ink fabric & high density fabric?
A: Matrix inks are especially designed for and used for all dot matrix applications. High density fabric is used for dot matrix applications where high pin count print heads are used (i.e.. 24 pin vs. 9 pin print heads) or where cartridge/printer design dictates a short fabric length (i.e.. re-inking cartridges with seamless loop fabric). High density fabric has a greater thread count per inch along and across the fabric making it able to endure print head impact for longer than the designated print life of the cartridge.  

Q:What is the shelf life of your ribbons?
A: We recommend one year from the date of purchase.  

Q: Are your ribbons and cartridges new or recycled?
A: All of our ribbons and ink cartridges are new.  The only cartridges remanufactured by us are the Laser Toner.  

Q: What are the advantages of using Unitype remanufactured laser toner cartridges?
A: High quality, lower price, and they are environmentally friendly. We are a vertically integrated toner manufacturer & are able to perfectly match drum & toner characteristics to ensure consistent high quality. Our prices are substantially lower than those of the OEM (Original Equipment Manufacturer) cartridges, as much as 50% lower! By recycling, you won't be contributing to the estimated 4,000,000 cubic ft. of landfill waste that discarded laser cartridges account for.  

Q: How long should I expect my cartridge to last?A: Our cartridges are designed to last as long as the OEM cartridge (even longer in many cases).  

If you have other questions please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.


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Unitype and Unitype logo are trademarks or registered trademarks of Universal Ribbon. All other brand and product names are trademarks or registered trademarks of their respective companies.

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